The Admin Console of the PPV Portal Service includes a Live Support Manager for your viewers. You (or your support staff) can monitor mulitple live events and place such events on standby mode if needed, with custom messages. You can also stop the per minute viewing timer if the event goes into "overtime". You also have the ability to send the viewing screen messages. The Live Support Mananger also allows you to lookup ticket details, add more time to a viewer account, change a ticket's status (active, suspended), and issue credits for viewers that are experiencing technical difficulties.

You can access the Live Support Manager from any browser capable cell phone to change the standby mode, custom viewing messages and stop the timer.